We live in a time when tourist numbers around the world are rising, people are more connected and becoming global citizens, and the travel industry is burgeoning.
According to Expedia’s 2018 Travel Tech Trends and Industry Opportunities report, new technologies are seeing swift uptake from consumers, driven by consumers’ growing digital impatience and expectation for instant responses, answers and solutions to their queries and purchasing requests.
Nearly every stop on a traveler’s journey—from doing an initial search to booking flights, rooms, and rental cars, all the way through pricing and ticketing, managing reservations, and check-in and departure is being impacted by emerging tech.
The sheer volume of transactions, coupled with shrinking margins and consumers’ increasing appetite for personalised experiences, has raised the stakes for the travel industry and is driving digital transformation strategies designed to out-innovate the competition.
For travel and hospitality-related companies, change is imminent, and they see the need to use new technologies to improve operational efficiencies, meet customers’ expectations, and of course, engage with consumers better.
They can either jump on the bandwagon or fall behind.
The Travel Tech Summit is a leading event for anyone involved in travel (business and leisure) and hotel technology.
It’s where senior management, IT and marketing executives meet to get new ideas to help them harness their business potential via technology.
The Summit mixes high-level keynotes, cross industry case studies from local and global leaders and interactive roundtables moderated by experts.