Travel Tech. Summit 2019 will help you create your strategy to delight customers through the use of existing and emerging technologies. More than 30 subject matter experts will share their own journeys with you.
Holiday bookings went digital many years ago, but the Traveller isn’t standing still. Serving customers in the right way at the right time, with the right content is where the industry needs to bring it’s A game.
Recent research from McKinsey show’s that the average holiday booking search took over 36 days and had as many as 45 touchpoints, distributed among search engines, intermediaries, suppliers and involves multiple devices. While providing a vast choice may have its upside, the down side is that the most exciting purchase of the year can be filled with anxiety. It’s not as if you can return the product if you don’t like it.
Understanding data, an orchestrated approach to channel marketing, personalization, leveraging new technologies and delighting the customer at all stages of the journey are just a few of the answers.
And that’s just the booking!
The travellers experience is just beginning.
Everything from Airlines, to hotels, cruise ships and resorts are ripe for disruption – we’ve already seen how new market entrants can take huge market share in a relatively short time frame. How can you protect your business?
Again, technology holds the key. Whether its frictionless check-in or IoT enabled resorts that personalise the experience and provide you with data to make decisions on creating a better guest experience.
The entire travel ecosystem needs to invest sufficiently in their capabilities to continually evolve their offerings to ensure they keep up with their customers’ demands.
Brian Chesky, CEO, Airbnb sums it up really well:-
“It’s important for all of us to realize the world is changing and embracing the technology. And I think if you embrace it and you’re ahead of the curve, you can find a lot of opportunities.”
Don’t miss out on the opportunity to hear from more than 25 subject matter experts.
|DISCOVER FUTURE TRENDS||VISIONARY SPEAKERS||EXPAND YOUR NETWORK|
|Travel has changed – but there are more changes on the way. Travel Tech. Summit is focused on showing travel companies how to prosper in the face of disruption by adopting innovative business strategies and leveraging emerging technologies.||World leading innovators from across the travel industry will deliver insightful presentations, participate in power panels and moderate deep dive roundtables.||A unique opportunity to interact with industry leaders, influential companies, technology pioneers & founders leading the travel tech revolution. Learn from & connect with 200+ industry innovators sharing best practices and solutions.|
|WHO SHOULD ATTEND||JOIN THE DISCUSSION||EXHIBITION|
CEO | COO | CIO | CTO | CCO | CDO | CMO
Director Sales | Director Innovation | Director Strategy | Director Revenue | Director Product | Director E-commerce | Director Customer Experience | Director Data Analytics
200 leading technologists & innovators
Group brainstorming sessions
7 + hours of networking
Access to all presentations
Discover technology shaping the future of travel
|A showcase of the travel tech companies and solutions transforming, reshaping and enabling the industry|
The Travel Tech. Summit is where decision makers from across the value chain of the travel industry can connect with cutting-edge startups and technology companies to take their business to the next level and build the future of travel technology.
The Travel Tech. Summit is designed to maximise networking and relationship development. From the break-out sessions and roundtables, to the showcase viewing, drinks functions, this is your opportunity to meet and influence key people.