Day One

8:15
Registration and welcome coffee
8:50
Opening remarks from the Chair

Kurt Knackstedt
Chairperson
Association of Corporate Travel Executives

CURRENT STATE OF PLAY
9:00
The new global landscape
  • What are the new trends emerging across all sectors of the travel industry?
  • Who are the new stakeholders that are driving this change?
  • How does the Australian market stack up globally?

Tracey Foxall
Regional Manager Oceania
Booking .com
 

9:30
Ready for take-off: Key global traveller and technology trends shaping the air industry in 2020 and beyond

Airlines enable Aussies to explore our planet, and they deliver millions of travellers to Australia which helps fuel our travel ecosystem and economy. Expedia Group’s Demi Kavaratzis will share insights into the highly complex, competitive world of air distribution along with industry trends and consumer behaviour shaping technology development in online travel.

Demi Kavaratzis
Partner Marketing Director, Commercial Strategy and Services
Expedia Group

10:00
NDC Panel discussion

One of the hot catchphrases in the airline industry is new distribution capability (NDC), but does it truly hold the key to optimizing ancillaries and enhancing the retail experience?

  • What does it mean to be NDC ready for different stakeholders?
  • Will we make more or less money through NDC?
  • What technical challenges does NDC bring to travel agencies and how will this affect existing processes?
  • How can travel agencies successfully manage a multi-channel?
  • What are the new marketing opportunities?

Moderator:
Kurt Knackstedt
Chairperson
Association of Corporate Travel Executives
 

Panellists:
Jason Nooning 
GM-Global Air Distribution 
Flight Centre Travel Group

Demi Kavaratzis
Partner Marketing Director, Commercial Strategy and Services 
Expedia Group

Royce Crown
CEO
Monarc Global

10:40
Morning break
INSIDE OUT: HARNESSING TECHNOLOGY AND STRATEGIES TO GROW YOUR BUSINESS
11:10
Laying the tech foundations to scale faster and smarter
  • How to build in-house scalable and adaptable technology
  • Turning passenger data into insights: the new business intelligence platform
  • Discovering the strategy transitions to convert millions of price requests to bookings

Rod Bishop 
Co-founder and Managing Director 
Jayride

 

11:40
Designing a digital tech strategy

Digital technology has been roiling markets and disrupting companies for more than two decades, but despite that lengthy history, executives are still struggling to enact and deliver on digital transformations.

  • Assessing capacity for transformation
  • How to select and integrate the right technology for your business and why
  • What trends are relevant for each market?

Simon Pearce
Head of Digital Technology & Delivery 
Jetstar

12:10
Innovating in a world of legacy systems and infrastructure

This session will explore practical tips to overcome the the challenges of balancing the legacy that underpins competitive advantage while working to be agile and compete with disruptors in the new digital economy.

Craig Smith 
Information Systems Manager 
APT Travel Group

12:40
Lunch
14:00
How Tour Operators can benefit from technology
  • Two sides of the same challenge - how OTA's and Operators deal with legacy systems
  • Evaluating new distribution systems - what requirements to consider based on your channels
  • How is customer search changing – what technologies should operators be focusing on
  • Conversion rate - how to optimise in an online setting
  • Post-booking process improvements - monitoring effort and quality

Marc Buchegger
Head of Business Development Manager -EMEA region
TourRadar

14:30
Cyber security: striking the pirates before they attack

Attacks in the travel and transportation industry are becoming more frequent, opening already unwary travellers to cybersecurity threats during their journeys. Since January 2018, 566 million records from the travel and transportation industry have been leaked or compromised in publicly reported breaches.

  • How data is reshaping the future of cyber security
  • Exploring how AI can aid in reducing the complexity of analysis performed by humans in security events
  • Looking from the other side – how are hackers utilising AI and machine learning to create malware?

Roger Millar
Group ICT Manager 
Voyages Indigenous Tourism Australia
 

15:00
DRESSING FOR THE OCCASION: WEARABLE TECHNOLOGY AND TRAVEL

Princess Cruises recently unveiled its own wearable, the Ocean Medallion to enable highly personalized and frictionless guest experiences. This session will be exploring the opportunities and benefits of wearables and the challenges of implementing a tech at the sea.

  • What can be done with this tech?
  • What makes the medallion different from other devices
  • From the idea to the implementation: overcoming challenges

Nick Ferguson
Director of Sales and Marketing
Princess Cruises

15:30
Afternoon break
16:00
How platforms are making technology affordable to all companies, not just the OTAs

Now that the cloud is well established with global players like Google, Amazon and Microsoft competing to be the best, you don't have to know about server instances and storage options to benefit from the economies of scale they offer. Platforms are now emerging that leverage those cloud services and sell solutions layered on top that are affordable for travel businesses of all sizes, so they can reach their audiences directly and not just through the OTAs.

  • Understand what a platform is and why it's better than a cloud provider
  • Learn how to select a platform for different travel businesses
  • What should you expect a platform to do?
  • What are the limitations of platforms?

Jen Fein
Founder and digital nomad 
You live to travel

16:30
Building on-demand booking systems for an on-demand society
  • Building software from scratch: the good and the bad
  • Improving conversion rates and margins for operators
  • Analysing the impact it could have in the broader industry

Royce Crown 
CEO
Monarc Global

17:00
Closing remarks from the Chair
17:10
End of day one & networking drinks