Day Two

Thursday 06 December 2018

go to day one pre-conference workshop register now

8:15

REGISTRATION AND CHECK-IN

8:50

OPENING REMARKS FROM THE CHAIR

Rhett Holt
Futurist
Allotz

DIGITAL TRANSFORMATION – DON’T MISS THE BOAT!

9:00

WHAT BLOCKCHAIN & DECENTRALISED TRAVEL DISTRIBUTION NETWORKS MEAN TO THE TRAVEL INDUSTRY?

Over recent years, blockchain technology has generated significant excitement within many industries and fields. This is largely because it has the potential to dramatically change the way in which information or data is stored and used, enhancing transparency and security, while also improving transactions.

This presentation will explore the potential uses of Blockchain in the travel industry, and what you need to do to prepare.

Fabian Bartnick
VP, Asia Pacific and International Business
LodgIQ

9:30

ARTIFICIAL INTELLIGENCE & MACHINE LEARNING - HOW CUSTOMER EXPERIENCES WILL BE SHAPED BY DIGITAL

Sophisticated machine learning and AI are now becoming commonplace in the travel booking and service experience. So how are travellers interacting with AI and Machine Learning? What does it mean for the personalisation of the travel experience and what can we expect in the future?

What is the current technology, and how is it being utilised?
Going forward, how will AI and Machine Learning change the travel booking experience, post-transaction service, and during trip experience?
How can travel merchants utilise this technology to enhance their businesses, and form closer, more meaningful relationships with their customers?

Jared Simcox
General Manager - Australia
Scoot

10:00

TRAVEL ON-DEMAND: HOW IS THE TOUR INDUSTRY BEING DISRUPTED

Travellers are moving towards personalization - they want to organise their trips on their own terms. How is technology enabling tailored experiences?

Matt Beard
Chief Executive Officer
Tripfuser

10:30

NETWORKING BREAK IN SOLUTIONS LOUNGE

11:00

The future of travel: A Google perspective

In this session, David will explain how technology is disrupting the consumer journey and the evolution of assistance.

David Graville
Industry Manager
Google

11:30

The Rise of Online Travel Fraud

Why is fraud a problem for the travel industry
What kinds of fraudsters attack the travel industry
How these online criminals are expanding their fraud techniques
How travel and OTA brands can up their fraud prevention game in order to keep valued customers

Colin Sims
CFO
Forter

12:00

Gamification and the millennial mindset: Can they save us from overtourism?

With over 3 million travellers crossing international borders every day – a number set to double by 2030 – we have to ask whether our environments and cultures are resilient enough to withstand the flood. In this engaging and insightful talk, adventure junky and marketing expert Fuchsia Sims unpacks the Millennial mindset, now the biggest and highest earning demographic on the planet, and looks at how making sustainability a game could help reinvent the way the world travels.

Fuchsia Sims
Co-Founder
Adventure Junky

12:30

Virtual Reality for tourism & destination marketing – The New Caledonia experience

Hear how GTI Tourism helped build a stronger brand image for New Caledonia Tourism by transporting the consumer to this relatively unknown French Pacific paradise on their doorstep.

How Virtual Reality (VR) applies to tourism marketing
Enabling travelers to discover new locations and experiences through VR
What are the lessons learnt from this campaign?

Sarah Anderson
Founder & Managing Director
GTI Tourism

13:00

Lunch & Showcase viewing

14:00

Mobile first? Leveraging big data to rethink the mobile experience

How mobile travel is being adopted in the world?
What are the trends in Australia?
How to understand and connect with your customer
Why mobile enhance can’t replace personal touch of an agent

Kaylene Shuttlewood
Regional Managing Director
Travel Counsellors Australia

14:30

Power Panel: How apps are transforming the way we travel

If you’ve booked a flight, connected with a client or wandered around a new city recently, chances are you did it via smartphone, and you’re not alone: in 2017, downloads of travel apps jumped 20 per cent. This panel will explore how a new generation of apps are transforming and disrupting the way we travel – and how brands can best navigate AI; VR; and a mobile-first landscape. The future is in your pocket.

Panellists:

Fabian Bartnick
VP, Asia Pacific and International Business
LodgIQ

Kaylene Shuttlewood
Regional Managing Director
Travel Counsellors Australia

Melissa Librandi
General Manager, Marketing & Communications
Discovery Holiday Parks

Adam Schwab
Co-Founder and CEO
Luxury Escapes

Wayne Nagle
Head of Travel ANZ & S.E Asia
GROUPON

CUSTOMER EXPERIENCE & PARTNERSHIPS

15:10

Think like a start-up, scale like an enterprise – The Luxury Escapes growth story

Hear how Luxury Escapes has become one of Australia’s largest home-grown pure play ecommerce business with more than 180 employees, operations in four continents and turnover of more than $300 million. From a standing start less than five years ago, more than half a million people take a Luxury Escape each year, while Luxury Escapes has one of the highest net promoter scores globally in any sector (NPS 75).

• Putting the customer at the heart of every business decision
• Leveraging technology to identify customer preferences, behaviour and travel patterns
• Building the right strategic partnerships to drive growth

Adam Schwab
Co-Founder and CEO
Luxury Escapes

15:40

Networking break in solutions lounge

16:00

The marriage between MarComms & MarTech: the Discovery Holiday Parks experience

Overcoming challenges to reach the digital transformation
Using technology to win the hearts and minds of your customers
The new digital KPIs for DMOs to measure success

Melissa Librandi
General Manager, Marketing & Communications
Discovery Holiday Parks

16:25

Seeing beyond the transaction: Publishers, data partnerships and tech stacks

Publishers have deep insights into your customers outside their interaction with your brands, from interaction with content - and from commercial partnerships.
Learn how forward thinking travel brands are leveraging their partnerships with publishers, to enable deeper understanding of their business, their customer, and to identify their next customer.

Omri Godijn
Marketing & Commercial Industry Director
Travel NewsCorp Australia